Questions & Answers
Frequently Asked Questions
Everything owners want to know about pricing, management, and how Skyview takes care of your home.
Can I stay at my own property?
Absolutely — owners may use their properties freely. Through the Owners Portal you can view availability and block dates for your own stays. We just ask that owners cover the cleaning fee after a visit so the home is guest-ready to our standards.
What is the Owners Portal?
You have access to your properties so you can book them for when you want to stay there. You can also see the occupancy, revenue, and other performance details of your property at any time.
What does management cost?
We charge a competitive percentage of rental revenue plus a $100-per-month service fee. The service fee covers the technology in your home (cameras, smart locks, thermostats) and services like the booking website, dynamic pricing tools, and marketing.
I have a brand-new rental. Where do I start?
Start with our List Your Home page. We're happy to give feedback on a specific address and its earning potential — even for a property you're only considering buying.
How do I switch from another rental company?
First determine the notice requirements of your current manager. Once notice is given, we can list your property for future bookings right away, which makes the transition as seamless as possible.
Am I locked into a contract?
No. We allow owners to cancel at any time with no cost or advanced notice required. If we ever need to end a management relationship, we provide 60 days' notice and coordinate a smooth handoff.
Does my home need a deep clean?
Our initial walkthrough determines whether a deep clean is needed, and any costs are disclosed before work begins. We'll also recommend periodic deep cleans based on your home's location and usage.
How are hot tubs maintained?
We clean the hot tub after every guest, including chemical testing and draining as needed. Guest fees cover routine costs; any mechanical issues are reported to you promptly.
Who handles lawn care?
You select your own lawn care provider — we're glad to recommend one. We monitor quality and alert you if anything needs attention.
Who handles pest control?
Like lawn care, you choose the provider (recommendations available). We keep an eye out and report any problems.
Do you provide firewood?
For homes with fireplaces or fire pits, we recommend providing complimentary firewood for guests — we maintain the supply.
Who buys supplies?
We take care of purchasing and managing supplies for you. Monthly invoices detail the items purchased, so you get transparent cost tracking instead of a marked-up percentage.
What is the guest cancellation policy?
Guests are allowed to cancel up to 5 days prior to their stay and receive a full refund — a balance between strong occupancy and protecting you from last-minute cancellations.
How do you handle guest reviews?
Five-star reviews are a priority. We have procedures for requesting feedback and we address any obstacles to a great review promptly.
Who pays state and local taxes?
It depends on the booking platform — some collect and remit taxes automatically, others don't. We'll make sure you know how it works for each channel your home is listed on.
Will I receive a 1099?
Depending on the platform used, we will send you a 1099 if we pay you above the IRS threshold.
Don't see your question? We'd love to talk.